The Benefits of Virtual Reception

The concept of the Virtual Reception and indeed the Virtual Office is growing in popularity in recent times. The main reason for this popularity spurt is quite simply that economically it just makes sense! Engaging with a virtual reception service can be a fraction of the cost of hiring and training additional staff.

A virtual reception service can range from handling calls simply when your company’s own line is busy to being the complete first point of contact for your business. It is flexible and can ensure that you are offering the best quality of customer care possible and BBS can help. Whether you are a sole trader, a smaller company or a large organisation there are benefits.

For sole traders:
Can work from own home saving time, money and valuable resources but still maintain a professional first impression. Will also create the appearance of a larger organisation.

For smaller companies:
Can ensure that the staff you have are spending their time where they are needed and concentrating on what is important rather than answering calls. Can also cover periods of sick leave or holidays where you need that extra boost.

For larger organisations:
Can prevent potential customers from having to wait in a queue for their query to be dealt with or hitting an answer-phone message when the main phone line is busy.